Director of Administrative Operations
US based SaaS company
Cloud contact center and outbound dialer software. HQ in Los Angeles, California. India operations in Vadodara, run as a GCC.
Trusted advisor to US leadership, managing the operational workflows of the India Global Capability Center and de risking initiatives through process design and execution discipline.
Lead end to end administrative operations across bookkeeping, payroll, filing systems and supply chain, improving turnaround on core workflows.
Own budget development, monitoring and cost control across administrative functions, reducing operating cost while holding service quality.
Run month end and quarter end close alignment: financial reconciliation, compliance reporting and stakeholder communication on a fixed cadence.
Partner with finance and operations leadership on expenditure, financial risk and forecast accuracy through data driven planning.
Coordinate finance, legal counsel, government bodies and international partners across the US to India GCC structure.
Lead HR and organisational functions: staffing strategy, employee relations, compensation administration and team development as the India team scaled.
Drive vendor and facilities management, and compliance with health, safety and regulatory standards.