Director of Operations · GCC Leader · SaaS Business Operations

Twelve years building the companies other people run.

I set up and run Global Capability Centers in India for US headquartered SaaS and technology companies, and I own the functions that decide whether they survive: HR, recruitment, operations, legal, compliance, finance and tax.

Work with me See the track record

Vadodara, Gujarat, India

Ph.D. Computer Application, project management with AI, in progress

Years in operations leadership

Functions owned end to end

250+

Engagements delivered

78+

Clients in India and abroad

Global Capability Centers

From a signed lease to a working center.

How I run the programme

India centers rarely fail on talent. They fail in the stretch between the decision and the first delivery, where entity, hiring, compliance and governance all have to land together. I have run that stretch inside a live US to India GCC, as one accountable programme rather than six vendors reporting separately.

Entity and site

Structure, registrations, state approvals, lease and fit out, ready for headcount.

Leadership hiring

The first fifteen hires set the culture. I recruit them personally, then build the engine under them.

Operating rhythm

Overlap hours with the parent, governance cadence, escalation paths and month end close that holds.

Management operations

The center run day to day: governance, compliance calendar and delivery cadence held steady by your own leadership.

What I take ownership of

Seven functions, one person accountable for how they fit together.

Full capability

Human Resources

Policy, structure, compensation, employee relations and the culture that keeps people past year two.

Recruitment

Leadership and volume hiring across Indian metros and tier 2 cities, on a real scorecard.

Operations

Process design, SLA governance, capacity planning and the daily rhythm that turns a plan into output.

Legal

Contracts, vendor and client agreements, employment documentation and dispute containment.

Compliance

Labour codes, PF, ESI, professional tax and state registrations, on a calendar that never slips.

Finance

Budgets, cost per head, month and quarter end close, MIS your board can read without a translator.

Taxation

Direct and indirect tax, transfer pricing exposure and clean assessments, run with your auditors.

Together

One line of accountability

These functions fail at the seams between them. I hold the seams.